Maintenance Assist Technology · for stores, administrators and technicians

A broken machine, reported in under a minute.

Find the equipment by name, by pointing the camera at it, or on the kitchen map. Run the basic checks, or skip them and send the report straight away. Your administrator gets it at once and sends a technician.

Install the app See how it works
48 pieces of equipment 26 troubleshooting checklists 3 ways to find a machine 1 minute to a complete report
How it works

Four screens, always in the same order

Screenshots from the app.

1

Sign in with your store login

Every store has one login, shared by the manager, the assistants and the store tablet. Type the username and password your administrator gave you; the app stays signed in until you sign out.

Home screen after signing in: the store and the three ways to find the equipment
2

Find the machine

Search by name, scan it with the camera, or tap the area on the kitchen map and pick it from the photos.

Kitchen map screen with seven tappable areas of the restaurant
3

Run the basic checks, or send right away

A safety note and a short checklist for that type of machine. Tick what you did, choose the outcome, add a comment if you want. In a hurry? Tap Send report next to Troubleshoot and skip the checks.

Send report screen: the machine, its photo, the safety note, the optional checks and the Send report button
4

Send the report

Tap once. The report goes to your administrator, who assigns a technician. Under History you see every report your store sent and where it stands.

History screen: every report the store sent, with its status
Safety first. Every checklist starts with what not to touch. The app never asks you to open a panel, work on gas or electrical parts, or go on the roof.
Finding equipment

Three ways in, same result

🔎

Look it up by name

Type a few letters: the name, the brand, the model, even the serial number. Each result shows the machine's photo so you know you have the right one.

  • "fry" finds Fryer 1, Fryer 2, Fry Hopper, Fry Bagging Station
  • Works fully offline
📷

Scan it with the camera

Take a photo. Tap the machine in the photo if several are visible. The AI compares it with the reference photos and shows the best matches; you confirm with one tap.

  • Reads model numbers on labels when they're visible
  • Needs internet for the AI step
🗺️

Pick it on the kitchen map

Tap the area of the restaurant (front counter, coffee and desserts, grill line, fry station, back room, roof units), then tap the photo tile of the machine.

  • Good when you don't know the machine's name
  • Works fully offline
The camera scan

How the AI recognizes a machine

Two quick steps, about ten seconds in total. The photo is sent to our image-recognition provider for this one request and is not stored anywhere.

Step 1

Read, then shortlist

The AI first reads any brand names, model numbers or display text it can see, because a legible label beats shape. Then it uses shape, controls, doors and hoppers to pick up to five candidates from the store's equipment list. If you tapped the photo, it also gets a close-up of that spot.

Step 2

Compare with reference photos

The candidates, plus any look-alikes of the same type, are shown to the AI side by side with your photo as labelled reference pictures. This is what tells the two holding cabinets or the two fryers apart.

You

Confirm with one tap

You see up to three matches with a confidence and a reason you can check against the machine in front of you ("upper-right badge reads Frymaster"). Tap the right one. If none fits, look it up by name instead.

A real scan result: photo of a holding cabinet and the AI's top match with its reason

A real result from the app

The store's photo of a holding cabinet and the AI's answer: the match, its confidence, and a reason you can check on the machine itself ("upper-right badge reads Frymaster, six open shelves, green timer displays"). Because the two holding cabinets in the kitchen are near-identical, both are compared against the photo before the answer is shown.

Below, a few of the reference photos the AI compares against.

Frymaster fryer
Fryer 1Frymaster BIMH414
Taylor clamshell grill
Grill 1Taylor C832-23
Carpigiani shake machine
Shake MachineCarpigiani K 3/E
Franke espresso machine
Espresso MachineFranke FCS4026
Prince Castle holding cabinet
Holding CabinetPrince Castle UHC6PT
The report

What maintenance receives

  • Store number, name and address, plus the phone's GPS position
  • Who sent it and when
  • The exact machine: name, brand, model and serial number
  • How it was identified (by name, camera or map)
  • Every checklist step, marked done or not done
  • The outcome you chose and your comments
  • A ticket number, so the maintenance desk can track it to resolution

The same facts go out twice: a full email and a one-line text message. Both open in your own apps, addressed to your store's maintenance contact, and you press Send.

For administrators

Five minutes a day

👥

People and stores

One login per store, shared by everyone there. Add your technicians and tick the stores each one covers. New sign-in details appear once, with a Copy button, for you to pass on.

🛠️

Reports become work orders

New reports from your stores wait under Reports. Assign each one straight from the list: your in-house technician, with a priority and a day, or third party, which goes to PRSoftware Services to arrange the repair.

🗂️

In progress and completed

See what is being worked on, what is on hold and why, and what was completed, with the technician's note and the full history of every machine. Repeat offenders show up fast.

Administrators work in the administrator portal on a computer. Technicians work in the app: they see only their stores and only the jobs assigned to them, today's first, with the store's phone, map and opening hours; they clock in at the store, complete the job or put it on hold with a note, and can look a part up from a photo.

The technician's day

Today's jobs first, then upcoming, on hold and done. Filter by store, priority or day.

Technician's My jobs screen

One job

Clock in at the store, complete or put on hold, call the store, open the map, see its opening hours and the machine's manual.

Job details with Clock in, Complete, Put on hold, the store's hours and phone

Parts lookup

A photo of a part, and the AI finds it in the machine's manual: name, part number and page. Stores and technicians both have it.

Parts lookup screen

Adding a store, updating an equipment photo or adding a new machine is done by PRSoftware Services in a few minutes. The app picks up changes on its next Sync; nothing to reinstall.

Install

Get the app

The app is for our customers' stores only. The links below ask you to sign in first with the username and password you were given (your store login, or your own as a technician or administrator). Once signed in, the download starts.

Android

Install from this page

  1. On the phone, tap Download the Android app and sign in when asked.
  2. When Android asks, allow this browser to install unknown apps (one time).
  3. Open the downloaded file and tap Install, then open MAT.
  4. Allow Camera (for the scan) when asked, then sign in with your store login.

If the download isn't available yet, ask your administrator.

iPhone

Install with TestFlight

  1. On the iPhone, install TestFlight from the App Store (free, made by Apple).
  2. Tap the button below, sign in, and the TestFlight invitation opens. Tap Accept, then Install.
  3. Open MAT from your home screen. Allow Camera when asked, then sign in with your store login.

Open in TestFlight

Test builds expire after 90 days; use the same button again to get the latest one.

Windows

Desktop installer

MAT on Windows: the reports on the left and the selected report, what the store checked and the actions on the right
  1. Download the Windows installer (Windows 10 or 11, 64-bit, about 75 MB) and sign in when asked.
  2. Run it. If Windows shows "Windows protected your PC", click More info, then Run anyway.
  3. Open MAT from the Start menu. On a laptop without a camera, use "Choose" to pick a photo instead of scanning.

A full desktop layout with a sidebar, made for training on a laptop; everything works the same as on the phone. Version 1.3.2, no admin rights needed.

Questions

Good to know

Does it work without internet?

Mostly yes. Search, the kitchen map and the checklists work offline with the last copy of the data on the phone. Only the camera scan needs a connection; a report written offline is kept on the phone and sent on its own as soon as you're back online.

What happens to the photo I take?

It is sent to our image-recognition provider for that one request only. It is not saved on the phone, on our server, or in the report.

The scan picked the wrong machine.

It shows up to three matches; tap the right one. If none fit, use Look up by name. Tapping the machine in the photo before Identify helps a lot when several machines are in the frame.

Can I report something that isn't on the list?

Not yet. Ask your administrator to have it added; it appears in the app on the next Sync.

Who sees my report?

Your company's administrator sees it right away and assigns it to an in-house technician, or sends it to PRSoftware Services as a third-party repair. Only the technician it is assigned to sees it in their app. Your store sees its status under History.

I forgot the store password.

Ask your administrator: they can reset it in the portal and give you the new one. The app stays signed in on each device until someone signs out.